castoMIND

Stage five

The hour is the easy part.This is the rest of it.

An idea that reached production before lunch still has to earn its second month. Stage five is the one that lasts: the numbers come back into the dashboard, the workflows change with them, the campaign learns from what people did, and the content plan keeps running whether or not anybody feels inspired.

Nothing in the first hour is precious. The site will be rewritten, the price will change, half the workflows will turn out to automate the wrong step and one of them will turn out to be the whole business. That is the normal shape of a new product, and the point of building it in an hour is to reach that shape while it is still cheap to change.

What makes the changing cheap is that everything is still a normal product in a normal editor. The site is a castomUI site. The board is a dash-b board. The workflows are castomFLOW workflows. Nothing was generated into a form that only a generator can edit.

The numbers come back to one board.

Orders, signups, replies, campaign results, blog traffic, and whatever the four or five numbers are that this particular product lives or dies by. All of it into the dash-b board that was laid out before there was anything to put on it.

The reason that board went up in stage three rather than month four is precisely this stage. Month one is the month whose numbers decide whether there is a month two, and a month without measurement is a month you cannot argue with afterwards.

The question this stage exists to answer: not "how are we doing", which everybody can guess at, but "which of the six things we switched on last month is worth keeping". That one needs arithmetic, and arithmetic needs the numbers to have been collected at the time.

Week fourWhat the board says
  • 1Where the leads came fromSource kept from the moment each one arrived, down to the individual link.
  • 2What the campaign didPer step, per branch. Including the branch that did nothing, which is the useful one.
  • 3What the content didSlowly, as expected. This is the number you do not judge before month three.
  • 4What the workflows savedRuns, and the hand-work each one replaced. Usually the surprise of the month.
  • ·What to changeTwo things, not ten. A month with ten changes in it cannot tell you which one worked.

One boardCollected since day one

Month two is where an idea finds out what it actually is.

What keeps moving

Four things that carry on without a meeting.

Workflows follow the reality

The step that turned out to matter gets more careful; the one that automated a thing nobody does gets deleted. Editing a live workflow does not disturb anyone already inside it, so this is a Tuesday afternoon rather than a migration.

Campaigns learn

Sequences branch on what people did last time. The subject line that worked becomes the default; the segment that never opens anything stops being posted to, which is politeness and arithmetic at once.

Content compounds

The plan runs for three to six months because that is the horizon on which content pays. Weekly and monthly reports say what went out and what it did, so it can be judged on evidence rather than on mood.

The CRM gets denser

Every conversation stays attached to the contact it belongs to. Six months in, the second call starts warm because the first one was written down — which is the whole reason the CRM went up before the campaign.

When to run the next idea.

Usually sooner than feels comfortable. The interesting consequence of an hour-long pipeline is not that one idea gets built quickly; it is that the cost of testing an idea drops far enough that a portfolio becomes a reasonable thing for one person to hold.

Which changes the arithmetic in an uncomfortable but useful direction: with the cost of a test that low, the correct number of ideas to have running is more than one, and the correct time to stop one is much earlier than pride allows. A product that has had a fair month with a real site, a real campaign and a real inbox, and produced nothing, has told you something. Believing it is the hard part; the pipeline cannot help with that.

What it can do is make the next one cost an afternoon, which is the only honest antidote to sunk cost anybody has ever found.

Illustrations by GetIllustrations.com (Duopulse Occupation pack).